Computer Information Systems: Computer Support Specialist
The Computer Information Specialist Short-Term Certificate program at Wayne County Community College District (WCCCD) provides a solid foundation in the essential skills needed to analyze system requirements, design technology solutions, and support or manage the application of technology resources. The program includes core courses in information systems fundamentals, database systems, networking, web systems, and software development, preparing students for various IT roles. Students will also gain the interpersonal skills needed to work effectively as part of an IT support team, interfacing with users and providing technical assistance.
The program's graduates are well-equipped to support IT operations and assist with troubleshooting and resolving technical issues in a variety of professional settings.
What Do Computer Support Specialists Do?
Computer support specialists help individuals and organizations troubleshoot and solve computer software or hardware problems. Some specialize in providing technical support to IT professionals within an organization, while others, known as help-desk technicians, offer assistance to non-IT users facing computer issues. Support specialists analyze technical problems, provide guidance, and ensure systems function properly to support daily operations.
Where Do They Work?
Computer support specialists are employed across various industries, including IT, education, finance, healthcare, and telecommunications. They may work in-house for organizations or as part of third-party IT service providers, offering technical support to clients in various sectors.
What's the Job Outlook for Computer Support Specialists?
Employment for computer support specialists is projected to grow 5% from 2022 to 2032, faster than the average for all occupations. This growth is due to the increasing demand for IT support as businesses and organizations expand their use of technology. Retirements and the evolving nature of IT roles also drive this growth.
How long does it take to earn a Computer Support Specialist Certificate?
On average, completing a Computer Support Specialist Certificate takes two (2) semesters, or one year.
What will I learn in the Computer Support Specialist program?
In this program, you will learn the fundamentals of operating systems, how to operate web systems and computer networks, and how to provide computer support. The program will prepare you to assist customers and employees with common computer and network issues.
What courses do I need to take to complete the program?
You’ll need to take 27 credit hours worth of courses to earn your degree. A recommended course sequence can be found below.
Recommended course sequencing
Semester 1 Total: 16 Credits
- CIS 210 - Introduction to Operating Systems 3 Credit(s)
- CIS 240 - Networking Essentials 3 Credit(s)
- CT 210 - Computer Repair II 6 Credit(s)
- CT 211 - Computer Networking I 4 Credit(s)
Semester 2 Total: 11 Credits
- CIS 212 - Linux 4 Credit(s)
- CIS 245 - Wireless Networking 3 Credit(s)
- CIS 248 - Computer Support 4 Credit(s)
Where is the Computer Support Specialist Certificate Offered?
The Computer Information Systems degree program is offered at our Curtis L. Ivery Downtown campus.
As a WCCCD student, you can take courses, use facilities, and get involved at any of our six locations.
It is the policy of WCCCD that no person, on the basis of race, color, religion, national origin, age, sex, height, weight, marital status, disability, or political affiliation or belief, shall be discriminated against, excluded from participation in, denied the benefits of, or otherwise be subjected to discrimination in employment or in any program or activity for which it is responsible or for which it receives financial assistance from the U.S. Department of Education.
